Refund policy
Refund & Returns Policy
At Hamble Patch, we take pride in the quality of our products and aim to ensure every order arrives in excellent condition.
Damaged or Faulty Items
We offer refunds or replacements only if your item arrives damaged or faulty.
If you believe your item is faulty or has been damaged during shipping, please contact us within 7 days of receiving your order.
To assist with your request, please provide:
- Your order number
- A description of the issue
- Clear photos of the damaged or faulty item
Once reviewed, we will offer either a replacement or a refund, depending on the situation.
Change of Mind
We do not offer refunds or exchanges for change of mind, incorrect selection, or if the product is no longer required.
Please ensure you carefully review your order before completing your purchase.
Non-Returnable Items
Due to the nature of our products, items that have been used, altered, or damaged after delivery are not eligible for a refund or replacement.
Contact Us
For all refund or replacement requests, please contact us at:
Important Information
We reserve the right to decline a refund or replacement if the request does not meet the conditions outlined in this policy.