FAQ
Got questions? We’ve answered the most common ones below to help you feel confident before ordering.
MagMates
What age are MagMates suitable for?
MagMates are designed for young children, generally from around 3 years and up. However, it is important that children are supervised by an adult when using this product.
They’re especially helpful during those early years when children are learning routines, building independence and understanding what comes next in their day.
What’s included in a MagMates set?
Each set includes 36 routine and home task magnets.
These cover common parts of a child’s day - from morning routines and mealtimes to play, chores and bedtime. Please see our product page for specific magnet tiles.
How big are the magnets?
Each magnet is 5cm x 5cm - a size that’s easy for little hands to pick up, move and use independently.
What are the magnets made from?
Our magnets are made from a firm foam material, making them lightweight, durable and easy for little hands to use. They’re also waterproof and easy to wipe clean for everyday family life.
As with any product containing magnets, adult supervision is recommended during use.
Where can I use them?
MagMates can be used on most magnetic surfaces - including fridges, magnetic boards and other metal surfaces around the home.
Do I need a magnetic board to use MagMates?
No - MagMates can be used on any magnetic surface, such as your fridge.
You can also pair them with one of our magnetic boards if you’d like a dedicated routine space.
How do I use MagMates?
You can arrange the magnets in a way that suits your child’s day - whether that’s a simple morning routine, after-school tasks or a full day flow.
They’re designed to be flexible, so you can adjust them as your child grows and routines change.
Can I use these for children with additional needs?
Yes - many families find visual supports especially helpful for children who benefit from clear, predictable routines.
MagMates are designed to be simple, clear and easy to understand
Shopping with us
Do you offer NDIS purchases?
Yes, we do.
Please head to our NDIS Purchases page for more information on how to place an order.
How long does shipping take?
We aim to pack and send orders as quickly as possible - generally within 1-3 days.
Shipping times will vary depending on your location, but you’ll receive tracking details once your order has been dispatched.
What if something isn’t right with my order?
If there are any issues with your order, please reach out to us - we’ll always do our best to make it right.
What is your return policy?
We want you to feel confident in your purchase. If something isn’t right, please reach out and we’ll do our best to help.
You can find more details on our Refund Policy page.
